Refund Policy for ByTrait
At ByTrait, we strive to provide our customers with exceptional service and satisfaction. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions for requesting a refund for our services.
1. Eligibility for Refunds:
- Refunds may be requested within 7 days of the initial purchase date.
- To be eligible for a refund, the request must be made by the original purchaser and accompanied by proof of purchase, such as a receipt or order confirmation.
2. Grounds for Refunds:
- We will honor refund requests for the following reasons:
- Dissatisfaction with the service provided by ByTrait.
- Technical issues or errors that prevent the proper functioning of our services.
- Unauthorized charges or billing errors.
3. Refund Process:
- To request a refund, please contact our customer support team at support@bytrait.com with details of your request.
- Our support team will review your request and may ask for additional information or documentation to process the refund.
- Refunds will be issued to the original payment method used for the purchase within 7 days of approval.
4. Non-Refundable Items:
- Certain items may not be eligible for refunds, including:
- Services that have been fully rendered or completed.
- Products or services that have been customized or personalized for the customer.
- Digital products or downloadable content that has been accessed or downloaded.
5. Dispute Resolution:
- If you are dissatisfied with the outcome of your refund request, you may escalate the matter to our management team for further review.
- We are committed to resolving any disputes or concerns in a fair and timely manner to ensure customer satisfaction.
6. Changes to This Policy:
- We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- It is your responsibility to review this policy periodically for updates or changes.
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at support@bytrait.com. Thank you for choosing ByTrait.